The Cookie Hoarder takes pride in every cookie & deserts we offer and strive to deliver them in the best possible condition on the requested delivery date.

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While there are many things we do to mitigate the risk of shipping fresh cookies and deserts around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of USPS. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.

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The Cookie Hoarder is unable to guarantee time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8am-8pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and scheduling it to arrive 2+ days before your event. 

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In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may have your order ship early to ensure that it arrives in good condition. The Cookie Hoarder reserves the right schedule the arrival of your order earlier or later than estimated to prevent delays, based on operational conditions. 

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The Cookie Hoarder is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.

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The Cookie Hoarder does not require a signature for the delivery of most of its packages. 

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Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. We are not responsible for incorrect address information. If your order is returned due to an incorrect address,  there will be a $15 address update fee.  Once an address modification is requested, carriers require one business day to process the change, which may delay the package. The Cookie Hoarder is not responsible for delays in transit caused by address modification.

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There are no returns, refunds or cancellations allowed on any orders that have shipped.

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All packages are shipped via USPS